We are forever standing in line at the PostShop – we use CourierPost within The Land of the Long White Cloud, and we use NZ Post airmail to send to everywhere else in the world. If you are overseas and need your kit ASAP, let us know and we can look to deploy a NZ Post International Express Courier.
New Zealand – free
Rest of the world – NZ$10 per item
Customs & Duty
Countries may levy charges for import duties and/or taxes upon arrival of goods. You may be advised of charges that need to be paid before the goods are released to you. In our experience, this only occurs occasionally and varies from one country to another. It’s important to note that it is the purchaser who is liable for these charges and not Beige Brigade HQ.
Sometimes things turn to custard. If this happens here is what we will do.
If the product is damaged on receipt, please advise us of the problem. We are not bastards – we will repair, replace or credit within 28 days of return.
If you no longer want the product…first, give yourself an uppercut. Then get in touch to find out how to return it in saleable condition within 7 days. We will offer you a credit. Exceptions are products with intellectual property restrictions or that are unsuitable for return e.g. DVDs, books, undies.